PRIVACY & COOKIES POLICY

We are Conversations at the Edge Limited, the owner of https://www.conversationsattheedge.co.uk¬† and the Conversations at the Edge brand (‚ÄúConversations at the Edge‚ÄĚ, ‚Äúwe‚ÄĚ, "our", or ‚Äúus‚ÄĚ), and we¬† care about your digital privacy. We will process and use your data securely and in accordance with¬† data protection regulations around the world that may apply to you.¬†

This Privacy Policy explains what information we collect from you, the purposes we collect that  information for, and how we process it. This Privacy Policy also explains your rights that apply to  data we have about you, and how to use those rights. 

The terms ‚Äúyou‚ÄĚ and "your" refers to anyone who:¬†

  • uses, visits and/or views our website,¬†

  • accesses any of our content, or¬†

  • purchases any content, product(s), or service(s) from us.¬†

By visiting and using the website, or making a purchase from us, you accept and agree to be bound  by this Privacy Policy.  

We may change or update this Privacy Policy without notifying you. The latest version can always be  found on our website. 

Your continued use of the website after posting of any changes to our Privacy Policy means you  accept the changes. You must not access or use the website if you do not wish to be bound by this  Privacy Policy. 

If you have questions about this Privacy Policy, you can contact us at  

[email protected].¬†¬†

 

Our Role in Your Privacy

If you are a Conversations at the Edge customer or subscriber, access or download any of our free  content, or you're just visiting our website, this policy applies to you. 

Our Responsibilities: 

  • Whether you are a registered user or just a visitor to our website, we act as a "data¬† controller" of your personal data. This means that we determine how and why we collect¬† and process your data.¬†
  • We will collect, store, and process your data in accordance with this Privacy Policy and¬† applicable laws.¬†

Your Responsibilities: 

  • You should read this Privacy Policy and check it again from time to time, as we may change¬† or update it.
  • If you are a customer or subscriber, you should also check any contracts between us¬† (including Terms & Conditions, which are a contract). Our contracts may include further¬† details on how we collect and process your data.¬†
  • You will only provide us with personal information about other people if you have the right¬† to authorise us to process it on your behalf in accordance with this Privacy Policy.¬†

 

When and How We Collect Data

Any time you interact with Conversations at the Edge, we are collecting data. Sometimes you  provide us with data, and sometimes data about you is collected automatically. 

Here's when and how we do this:

Image displaying how website visitors give data and how we collect data

Types of Data We Collect

Contact details 

Your name, address, phone number, email address, social media handles, and any alternative  contact details you may provide. 

Financial information 

Your bank details, credit/debit card details, PayPal account details, or any other payment methods 

Data that identifies you 

Your IP address, login information, browser type and version, device type, time zone settings,  browser plug-ins, geolocation information about where you might be, operating system and version,  and other information that is collected automatically about your activity on our website. 

Data on how you use our website 

Your URL clickstreams (the path you take through our site), products/services viewed or placed into  cart, page response times, error messages, how long you stay on our pages, what you do on those  pages, how often, and other actions you take on our website. 

What about really sensitive data? 

We don't collect any "sensitive data" about you (like race, ethnicity, political opinions,  religious/philosophical beliefs, union membership, genetic data, biometric data, data about your 

sexual life or preferences, or any alleged/actual offences) except when we have your specific  consent or when we have to in order to comply with the law. 

What about children's data? 

We are a business that provides content, products, and services to other businesses and individuals  which are directed to and intended for use by only individuals over the legal age of adulthood (which happens to be 18 years old in most places in the world). 

Nothing we provide is targeted at children, and we do not knowingly collect any personal data from  any person under the legal age of adulthood. If you believe that personal information was collected  without parental or guardian consent from a child, please contact us to have that information deleted. 

 

How and Why We Use Your Data

Data protection laws restrict us in how we can use your data. These laws only allow us to use your  data for certain reasons, which we must have a legal basis for. Here are the reasons for which we  process your data: 

Running our business 

Managing your requests (like creating and managing your account, answering your questions,  processing your purchases), login and authentication, remembering your settings and preferences,  processing payments, hosting and back-end infrastructure. 

Legal basis: contract, legitimate interest 

Improving our content, products, and services 

Testing features, interacting with feedback, managing landing pages, heatmapping our site, traffic  optimisation, data analysis and research, profiling, and using machine learning techniques to analyse data. This may be done by us or by an external person/company that we use to provide services to  us. 

Legal basis: contract, legitimate interest 

Customer support 

Providing essential information and updates on any product or service which you are signed up for  or have access to (including free challenges/events) and resolving issues (technical, financial, or  otherwise). This may be by phone, email, chat, social media, or in a community group hosted on our  website or another platform we use. 

Legal basis: contract, consent 

Advertising and marketing 

Sending you emails and messages about new features, offers, products, and services as well as  informational content. We may also run targeted advertising campaigns on other platforms. 

Legal basis: consent

Here is an explanation for each of the legal bases we use: 

Consent 

You have given us clear consent to process your personal data for a specific purpose. 

You can change your mind! If you have previously given your consent, you can freely withdraw that¬† consent at any time. All you have to do is let us know at [email protected]¬† (we‚Äôre not mind readers, after all).¬†

If you withdraw your consent, we will immediately stop processing your data unless we have  another legal basis to process the data. If we do have another legal basis to process your data, we  may continue to do so as long as that legal basis remains valid. 

Contract 

Processing your data is necessary as part of a contract you have with us, or if we have asked you to  take specific steps before entering into a contract with us.  

Please remember that Terms & Conditions are a type of contract. If you‚Äôve ticked a box agreeing to¬† our Terms & Conditions (for example, as part of a purchase), you‚Äôve effectively ‚Äúsigned‚ÄĚ a contract¬† with us.¬†

Legitimate Interests 

Processing your data is necessary for our legitimate business interests or the legitimate business  interests of another person/company we work closely with. Examples of legitimate interests include: 

  • gaining insights from your behaviour on our website or any platforms we use - delivering, developing, and improving our content, products, and services - enabling us to improve, customise, or modify our content and communications

  • determining whether marketing and advertising campaigns are effective - verifying and enhancing data security¬†

In each case, our legitimate interest is only valid if it is not outweighed by your rights and interests.  We respect your rights, and we carefully evaluate if a legitimate interest is strong enough to justify  processing your data. 

 

Your Privacy Choices and Rights

You have choices and rights when it comes to your data. To exercise your rights, you can email us at¬† [email protected].¬†

You can choose not to provide us with personal data 

If you choose to do this, you can continue to use our website and the content you see on it.¬† However, you may be unable to download, access, or purchase additional content, such as PDF¬† ‚Äúfreebies‚ÄĚ, webinars, events, or paid products/services.¬†

You can choose to turn off cookies in your browser by changing the browser settings

You can block cookies by activating a setting in your browser that refuses all cookies. You can also  delete cookies through your browser settings. If you turn off cookies, you can continue to try to use  our website, but it may not load/function effectively (or at all). 

You can choose to tell us not to use your data for marketing 

We will inform you before collecting your data if we intend to use that data for marketing. If you‚Äôve¬† previously opted-in to marketing, you can change your preferences by using the ‚Äúunsubscribe‚Ä̬† button in any marketing email you‚Äôve received from us, or just let us know by email at¬† [email protected].¬†

You have the right to access information we hold about you 

You can ask us for additional information about: 

  • the categories of data we‚Äôre processing¬†

  • the purposes for data processing¬†

  • the categories of third parties that we disclose data to¬†

  • how long we store data (or the criteria we use to decide storage times)¬†

  • your other rights regarding our use of your data¬†

If you make a request, we will respond to your request within one month, unless we have a valid  reason to deny your request (for example, if responding to your request would negatively affect the  rights and freedoms of others, including the right to confidentiality or intellectual property rights). 

You have the right to make us correct any inaccurate personal data about you 

You can contact us at any time to let us know your most up to date information (changed your  name, moved to a new address, or anything else). 

You can object to us using your data for profiling you or making automated decisions about you

We may use your data to determine whether we should let you know information that may be  relevant to you (for example, you may receive some emails and not others based on your past  behaviour). Otherwise, the only circumstances in which we do this is to provide our  products/services to you (the nature of what we’re providing may require some customisation to  benefit you). 

You have the right to be ‚Äėforgotten‚Äô by us¬†

You can do this by asking us to delete any personal data we have about you. However, please  understand that where we have contractual, regulatory, legal, or other essential reasons to hold on  to your data, we may keep some of your data (only what we actually need and only as long as we  actually need it). 

You have the right to file a complaint about our use of your data

If you have a complaint, please let us know and give us a chance to address it and ease your  concerns first. If we fail at this, you can submit your complaint to the regulatory body that deals with data privacy in your country. 

 

How Do We Secure Your Data?

We have physical, electronic, and managerial processes to ensure your data is secure. However,  there are people with bad intentions in the world, and no data is ever 100% secure. Please also  understand that we are a small business, and we don’t have the budget, systems, or expertise that  large businesses do, so we do the best we can with what we have. 

A few reminders: 

  • Providing your personal data is at your own risk, because unfortunately, no data transfer can be guaranteed as secure.¬†

  • You are responsible for keeping your login details (username, password) secret and safe. - If you believe your privacy has been breached, please let us know as soon as possible.¬†

 

Where Is Your Data Transferred and Processed?

As a small business, we rely on third parties (aka other people/businesses) to provide services to us  that are essential to the day-to-day operation of the business. This includes website hosting, video  conferencing, legal and accounting services, email service, social media scheduling, freelancers,  payment providers, technology providers, and many, many more. We simply wouldn’t be able to run Conversations at the Edge without these third party services. 

When we use these third party services, it is necessary for us to share your data with them in order  to receive the services. Because our online presence provides the possibility to reach customers  anywhere in the world, it is not practical for us to even attempt to use third party services that store  and process data locally (based on each individual’s location when they share data with us).  Therefore, we partner with third parties who we believe are the best providers, while balancing  service levels, cost, and respect for data privacy. 

When we transfer your data to a third party and they process it, we have very little control over the  location of the data’s storage and processing. Often, this means that your data is transferred to  other places in the world and processed there. We know for a fact that some of our third party  providers transfer and process your data in the United States and other locations outside the EEA  (European Economic Area).  

By sharing your personal data with us, you explicitly agree to this transfer, storing, and processing by us and our third parties anywhere in the world, including in countries that are not approved by the  European Commission as having an adequate level of protection for personal data. 

 

How Long Do We Store Your Data?

We only store your data as long as it is required to fulfil the purpose for which it was collected. For¬† example, we keep a record of your email address and ‚Äúunsubscribe‚ÄĚ preference to ensure we¬† respect your choice not to receive marketing messages from us.

We will also store your data for as long as reasonable and necessary to comply with legal and tax  requirements. 

If we no longer have any need to continue to store your data, we delete it. 

 

Cookies and How We Use Them (Not Eat Them)

We use cookies on our website (not the fresh-baked kind, sadly). 

You can control your cookie preferences through the cookie banner that appears when you visit our  website. 

However, the cookie banner does not allow you to disable essential cookies, which are required for  our website to function. Unless you adjust your browser settings to refuse cookies, we (and third  parties that provide services to us) will activate some cookies when you interact with our website. 

These may be ‚Äėsession‚Äô cookies, meaning they delete themselves when you leave our site, or¬† ‚Äėpersistent‚Äô cookies which do not delete themselves and help us recognise you when you return so¬† we can provide a tailored service.¬†

These cookies, while not very tasty, do serve a purpose. And not just for us ‚Äď for you too! Some¬† cookies are essential, meaning they are needed to make our website work. And some are simply¬† convenient, like the cookie that is activated when you tick the box for ‚ÄúRemember my password‚ÄĚ.¬†

How can you block cookies? 

You can block cookies by activating a setting on your browser that blocks the creation of cookies.  You can also delete cookies through your browser settings. If you use your browser to disable, reject, or block cookies (including essential cookies), certain parts of our website will not function properly.  In some cases, the website may not work at all. 

Third party cookies 

‚ÄúThird party‚ÄĚ refers to a person/business that is not you or us. We use third parties to provide¬† services that help us run our business and deliver great products and services. These third parties¬† use cookies too.¬†

If you access a third party website or platform where we have some of our content, products, or  services, that third party has its own privacy policy and cookie policy which may differ from ours. 

Please note that where third parties use cookies, we have no control over how those third parties  actually use those cookies.